Delivery options

Choose your delivery method

We offer several different delivery and pickup options to suit your preferences.

Delivery options:

For delivery, we work with the parcel service DPD. They are best for large and heavy packages, of which we have quite a few, hence the choice. Also, packages with them are standardly insured. You can choose from the following delivery options:

Home delivery

This means that your package will be delivered to the specified address during the day by DPD. After 1 - exceptionally 2 delivery attempts, the package will be dropped off at a parcel point, where you can pick it up yourself.

Home delivery is available for:

All countries in the EU.

Pickup at a service point

If you choose this method, you can choose to which pickup point your package should be sent. Once it has arrived there, you will be notified, and you can pick up the package at your convenience. However, this must be done within 7 days, otherwise your package will be returned to us!

Conditions for pickup at a service point:

• the package must not be longer than 1 meter
• the package must not weigh more than 20kg

If the package does not meet these conditions, it will be delivered to your home. With a weight of more than 19 kg, you will not see this option at checkout. However, with packages longer than 1m, you can choose a parcel point, but we will adjust this when creating the package.

Pickup at a service point is available for:

• Netherlands
• Belgium
• Denmark
• Germany
• Finland
• France
• Italy
• Latvia
• Lithuania
• Luxembourg
• Austria
• Poland
• Slovakia
• Spain
• Czechia
• Sweden

Pickup options:

You can also pick up your order yourself, saving shipping costs. We offer the following pickup options:

Pickup at our warehouse in 's-Heerenberg:

If you choose this option, you will receive an email as soon as your order is ready to be picked up in our warehouse. Then you can pick up your order during our opening hours:

Mon: by appointment
Tue: 09:00 - 12:00 and 13:00 - 17:00
Wed: by appointment
Thu: by appointment
Fri: 09:00 - 12:00 and 13:00 - 17:00
Sat: 09:00 - 13:00

Pickup at our warehouse is available for:

• Netherlands
• Germany

Pickup from the pickup box at our warehouse in 's-Heerenberg:

If you choose pickup from the pickup box, you can pick up your order when it suits you after receiving the "ready to pick up" email. You don't have to consider the opening hours. However, please do not come in the middle of the night. Between 06:30 and 21:00 daily is appreciated. Do not leave your order in the pickup box for days, especially in hot weather or heavy rain. Do you already know roughly when you'll pass by? Please mention this in the comments, so we won't put your order in the box too early or too late.

The pickup box is locked. In the "ready to pick up" email, you will receive a code to open the lock.

Pickup from our pickup box is available for:

• Netherlands
• Germany

Pickup by appointment in Boven-Leeuwen:

Every Tuesday, orders for pickup in Boven-Leeuwen are collected and brought to Boven-Leeuwen, provided they are in stock. Once your order is in the transport van, you will receive an email with the pickup address and a phone number to make an appointment for pickup. Since it is a normal residential house, pickup is only by appointment. In Boven-Leeuwen, you cannot pay by card, only cash payment is possible, so it is better to pay for your order in the online shop in advance, for example with IDEAL.

Pickup in Boven-Leeuwen is available for:

• Netherlands